We're IT people who actually give a damn.
Think Technologies Group started because three people couldn't stop talking about how IT services should actually work. Fourteen years later, we're still having that conversation.
We kept finding each other
Think Technologies started as Matt Villella's company. In 2013, he merged it into another MSP down in South Florida. That's where he met Adam Holmes and Wes Boggs. Adam ran service delivery. Wes ran operations. Matt was on the business side, responsible for Central and North Florida.
After about three years, that company fell apart. Matt pulled Think back out and brought it home to Ocala, where he focused on his core clients. Adam moved to North Carolina. Wes landed at another MSP in Lake Worth. They all went their separate ways.
But Matt and Adam had built something during those years together: mutual respect, shared values, and a belief that managed IT could be done better. They reconnected, and Adam joined Matt at Think. Together, they grew the company around a simple idea: learn how your clients' businesses actually work, then take care of the technology so they don't have to think about it.
Meanwhile, Wes never really fell out of touch. For seven or eight years, the three of them would catch up, swap war stories, and joke about when Wes was finally going to come be the third partner. It was funny until it wasn't. In 2024, life worked itself into a place where it made sense, and Wes joined the team.
It wasn't just a business decision. All three of them believed the same thing: that IT services could be better than what most companies settle for. And none of them had found anyone else who believed it as much as they did.
Three very different people
Matt is the business person through and through. His family's in construction. He did heavy equipment rental before he got into IT. He's the one out shaking hands, building relationships, making sure the company runs like a company. He's not the guy configuring your firewall, and he'll tell you that himself.
Adam is the details guy. Give him a problem and he'll map out every scenario before making a move. He wants the facts, he wants the numbers, and he wants to know what's most likely to actually happen. He's thorough in a way that keeps the rest of us honest.
Wes is the big-picture guy. Psychology background, people skills, and a habit of looking around the corner at what's coming next. When a new client walks through the door, Wes is usually the one in the room. Not because the other two can't do it, but because building trust in the first conversation is what he does.
It works because nobody's pretending to be something they're not.
Here's what we're tired of
Every MSP in Florida will tell you they're your "trusted technology partner." Most of them have a thousand open tickets and a week-long response time.
They'll say they have a three-year plan for every client. In reality, maybe their biggest client gets one. They'll call themselves a managed security provider when they've never run a SOC in their life. They'll present capabilities they don't actually have, because most business owners can't tell the difference.
That's the part that gets under our skin. IT providers know more than their clients about technology. That's the whole point. But some people use that gap to oversell and underdeliver, and it works because clients don't know enough to call them on it.
We'd rather be honest about what we can and can't do. If something's outside our wheelhouse, we'll say so. If your current setup is fine, we'll tell you that too.
What we actually mean by "partner"
When we take on a client, we want to understand how their business works. Not just their network topology. Their business.
- Why do their customers pick them?
- How do they actually make money?
- What are the friction points that nobody's bothered to fix?
- What would make their day-to-day measurably better?
We ask because the only way we get to be more profitable is by doing a great job. That's not a slogan. It's how managed services works when you do it right. Our goals have to line up with yours, or the whole model breaks.
We also let clients into our side of things. Here's what we're working on. Here's why we think this change will help. Here's what we'd do if we were in your shoes. It goes both ways.
We run an event called IT Buzz. No sales pitch, no presentations. Just our clients and our team in a room together, breaking bread and getting to know each other. Because the relationships matter more than the contracts.
It might sound soft. But 25-year client relationships don't happen by accident.
The short version
- In business since
- 2011
- Founder experience
- 30+ years
- Managed services clients
- ~90
- Endpoints managed
- 2,500
- Open tickets right now
- ~90
- Avg. response time
- <1 hr
We're not hard to reach
If any of this sounds like the kind of IT company you've been looking for, we're easy to talk to.