You Know What an Hour of Downtime Costs. So Do We.
Think manages IT for 13 manufacturers across Florida. We keep your ERP running, your floor connected, and your data locked down.
ERP Support
Epicor, NetSuite, SAP. We support the systems your production depends on.
Production Floor IT
Harsh environments, CNC machines, and legacy systems that still need to run.
Cybersecurity
Full security stack protecting production data, financials, and customer records.
Backup & Disaster Recovery
Hourly backups and fast recovery. A day of lost production isn't an option.
We support your ERP because we understand your workflow.
We work with Epicor, NetSuite, and SAP across our manufacturing clients. These aren't systems you can troubleshoot by reading a knowledge base article. They touch everything: purchasing, inventory, scheduling, shipping, financials. When something breaks, it doesn't just slow down the office. It stops the floor.
We've been supporting ERP systems since we started the business. We understand how they connect to the rest of your environment, where they break, and what it takes to keep them available.
Admiral Furniture. American Panel. Ancorp. Tape South. JR Plastics. Triple Crown Trailers. FM Beef Products. These are companies that run production every day, and they trust us to keep the systems behind that production working.
Dust, heat, and machines that can't be patched.
Manufacturing environments are hard on technology. Dust, humidity, vibration, temperature swings. Hardware fails faster on a production floor than it does in an office.
Then there are the machines themselves. We've got clients still running Windows XP because upgrading the controller means paying Siemens a seven-figure bill to retool an entire production line. We've got Server 2003 in the field. You get stuck sometimes, and "just upgrade it" isn't an answer when the price tag requires a new manufacturing line to go with it.
A lot of MSPs will flag that as a liability in every report, every quarterly review, every conversation. They keep telling you to upgrade something you've already decided you can't upgrade. We get it. We understand the difference between a real security risk and a calculated business decision you've already made. Our job is to protect what we can't replace: network segmentation to isolate legacy machines, endpoint monitoring around systems you can't touch, and backup strategies that account for the fact that your most critical equipment is also your most vulnerable.
You already know the math. That's why response time matters.
Most businesses treat IT as a cost center. Manufacturers don't. You know what it costs to run your production line per hour, and you know exactly what you lose when it stops. That math changes the conversation about IT from "how much does this cost?" to "how fast can you fix it?"
Our average response time across all clients is under an hour. For emergencies, we drop everything. You define what counts as an emergency for your business. If your ERP going down means the floor stops, that's an emergency, and we treat it like one.
We don't just support office IT. We understand the floor.
A lot of MSPs will manage your email, your servers, and your workstations. That's table stakes. What they won't do is walk your production floor and understand how the network connects to machines that were installed before they were in business.
We do both. Office IT is the foundation: servers, workstations, M365, security, backup. But we also understand the production side. The CNC machines, the ERP integrations, the warehouse scanners, the floor terminals. We want the tour. And when you give us one, we'll know what we're looking at.
13
Manufacturers across Florida
< 1 Hour
Typical response time
What Our Clients Say
“Years ago Think Technologies showed me a better way to manage my company's IT by switching us to an all-inclusive managed IT solution. Their IT Solution gives me peace of mind knowing everything is being monitored and maintained by their team of certified engineers. There are no more outrageous repair invoices because I pay on predictable flat monthly rate and everything is included, no more surprises!”
“Jared is amazing and so extremely attentive! He assisted and got me set up in no time. I am really appreciative. Follow-up emails and requests were responded to so quickly. A phenomenal job! Excellent customer service — kudos to you and your team!”
“Evan was so helpful! From start to finish, he asked questions to make sure I had everything that I needed on my laptop. He also followed up with me to make sure my system was working from home. I felt like he never dropped the ball; that I was continually a concern of his. Thank you for the 100% follow through!”
“Normally I don't like calling I.T. type places, because it can be awkward and quiet while they remote in and diagnosis the issue. The Engineer that helped me was extremely nice and made the whole experience better. He had a great personality and CS skills, along with quickly diagnosing my issue, and ensuring it was resolved and taken care of.”
“Great service. Very quick and thorough, you do not talk to an automated system, you get a live person. They also follow up quickly to make sure the issue has been resolved and allow follow up if it has not. They solved my issue in minutes! I highly recommend Think Technologies!!”
“Think Technologies is the IT company we use for our entire agency. They are always courteous and keep you up to date on how the issue is progressing. They are quick to reply and always resolve any of our issues with great customer service skills!!”
“Ryan completely understood my problem and knew what to do and executed the solution immediately! He then checked it out a couple of times to make sure all was well and it was. Thanks.”
“My experience with Think Technologies was the absolute best! Jeremy assisted and ensured all of my immediate technical issues were resolved! He even took the time to explain the what, when, why regarding my issue and what to expect in the future so that I could be proactive with my decision-making!”
“Always helpful in a timely manner”
“My company has been using Think Technologies Group since I started in 2017. Any time we have had an IT issue, the service received is outstanding. Every person who works at Think Technologies Group is professional, courteous and outstanding at their job. I did read the review below, and have never experienced any issues of rudeness or individuals not being able to complete the work within minutes of having it submitted for smaller problems, or within hours for larger problems. Being a small business, we pride ourselves in supporting other small businesses - and I stand behind the work that Think completes, the people who work for the company, and the problems they have personally solved for my company. Thank you Think!”
Frequently Asked Questions
What ERP systems do you support?
How do you handle legacy equipment that can't be patched?
How fast do you respond to emergencies?
What does onboarding look like?
Do you support production floor equipment?
Your Floor Can't Wait. Neither Should Your IT.
Tell us what you're running and we'll tell you honestly whether we can help.