Your Last IT Provider Didn't Fix Problems. They Hid Them.
We manage IT for more than 50 companies across Florida. Our ticket queue sits around 90 open items across 2,500 endpoints. Most providers that size carry over 1,000. The difference is we actually fix things.
You Already Know Something's Wrong
You call your IT company. You explain the problem. They fix the symptom and close the ticket. Two weeks later, the same thing happens. You call again. A different tech picks up. You explain the problem from scratch because nobody read the notes. Maybe nobody wrote notes.
This is how most managed IT works. Reactive. Repetitive. Nobody is planning ahead, nobody is looking at the bigger picture, and nobody can tell you what your technology should look like 12 months from now.
The worst part? You can't tell if your IT provider is actually doing their job. They know more about technology than you do. That's the whole reason you hired them. So when they say everything is fine, you believe them.
Until someone new walks in and finds the dumpster fire they left behind.
What Changes When You Work With Us
No explaining things twice
Your service desk team already knows your environment, your users, and your quirks. No ticket roulette. No starting from scratch every time you call.
Root-cause fixes, not band-aids
We don't close tickets by restarting the server. We figure out why it crashed and make sure it doesn't happen again. That's why our queue stays at 90, not 1,000.
Three-year budget and roadmap
By your 90-day mark, you'll have a technology plan that maps to your business goals, with hardware lifecycles, warranty expirations, and budget forecasts built in.
You define the priorities
If printing is mission-critical to your business, it's mission-critical to us. Your SLAs reflect how your business actually works, not a one-size-fits-all matrix.
Senior engineers only
We don't staff with junior techs learning on your dime. Our engineers have the experience to diagnose and resolve most issues without escalation.
Under an hour to respond
Average response time across all clients. Our contractual SLA is 4 hours for medium priority and next business day for low. For emergencies, we drop everything.
We Show Up Like the SWAT Team
- 1
We coordinate the handoff
We work with your outgoing provider to gather documentation, passwords, and schedule the cutoff. We've done this enough times to know what to ask for and what they'll try to skip.
- 2
Go-live day: boots on the ground
A partner from our leadership team, your assigned consultant, a senior project engineer, and additional staff if your environment is large. We're on site, walking the floor, catching every endpoint.
- 3
Security first
Every administrator password gets changed. Every edge-facing credential gets rotated. Backups start on day one so we can run the first Datto BCDR reboot overnight and begin protection immediately.
- 4
Lunch and learn with your team
We feed your staff and walk them through how we work. How to open tickets, what our SLAs are, what to expect in the first 30 and 90 days. We ask them to tell us how we're doing. That feedback matters.
- 5
30 days: systems deployed
Every agent deployed, every system documented. We start building the gap analysis: how things are vs. how they should be.
- 6
90 days: your first Technical Business Review
We present your three-year technology roadmap, a gap analysis rated red/yellow/green, and prioritized recommendations for the next 90 days, 12 months, and beyond.
What Our Managed IT Clients Say
“Jared is amazing and so extremely attentive! He assisted and got me set up in no time. I am really appreciative. Follow-up emails and requests were responded to so quickly. A phenomenal job! Excellent customer service — kudos to you and your team!”
“Evan was so helpful! From start to finish, he asked questions to make sure I had everything that I needed on my laptop. He also followed up with me to make sure my system was working from home. I felt like he never dropped the ball; that I was continually a concern of his. Thank you for the 100% follow through!”
“Normally I don't like calling I.T. type places, because it can be awkward and quiet while they remote in and diagnosis the issue. The Engineer that helped me was extremely nice and made the whole experience better. He had a great personality and CS skills, along with quickly diagnosing my issue, and ensuring it was resolved and taken care of.”
“Great service. Very quick and thorough, you do not talk to an automated system, you get a live person. They also follow up quickly to make sure the issue has been resolved and allow follow up if it has not. They solved my issue in minutes! I highly recommend Think Technologies!!”
“Think Technologies is the IT company we use for our entire agency. They are always courteous and keep you up to date on how the issue is progressing. They are quick to reply and always resolve any of our issues with great customer service skills!!”
“Ryan completely understood my problem and knew what to do and executed the solution immediately! He then checked it out a couple of times to make sure all was well and it was. Thanks.”
“My experience with Think Technologies was the absolute best! Jeremy assisted and ensured all of my immediate technical issues were resolved! He even took the time to explain the what, when, why regarding my issue and what to expect in the future so that I could be proactive with my decision-making!”
“Always helpful in a timely manner”
“My company has been using Think Technologies Group since I started in 2017. Any time we have had an IT issue, the service received is outstanding. Every person who works at Think Technologies Group is professional, courteous and outstanding at their job. I did read the review below, and have never experienced any issues of rudeness or individuals not being able to complete the work within minutes of having it submitted for smaller problems, or within hours for larger problems. Being a small business, we pride ourselves in supporting other small businesses - and I stand behind the work that Think completes, the people who work for the company, and the problems they have personally solved for my company. Thank you Think!”
“Years ago Think Technologies showed me a better way to manage my company's IT by switching us to an all-inclusive managed IT solution. Their IT Solution gives me peace of mind knowing everything is being monitored and maintained by their team of certified engineers. There are no more outrageous repair invoices because I pay on predictable flat monthly rate and everything is included, no more surprises!”
We Can't Make Good Recommendations for a Business We Don't Understand
Most IT companies show up on day one with a list of things you need to buy. We don't.
Until we understand how your business makes money and what separates you from your competitors, any recommendation is just guessing.
That's why the first 90 days focus on learning your business, not selling you products. Our tools are consistent across clients. How we deploy them, what we prioritize, and what your three-year roadmap looks like? That's built around you.
When we sit down for that first Technical Business Review, the recommendations make sense because they're tied to your business goals. Not a checklist.
Two Models. Pick the One That Fits.
Fully Managed
We're your IT department. Network, security, service desk, planning. You don't think about IT. You call us.
- ✓ Best for businesses without internal IT staff
- ✓ Complete coverage from service desk to three-year roadmap
- ✓ ~60% of our endpoints run this way
Co-Managed
You have IT people. They need backup. We fill the gaps they can't cover.
- ✓ Best for companies with a director of IT or a full department that needs broader skills
- ✓ Common handoffs: security stack, SOC monitoring, backup and DR, infrastructure
- ✓ ~40% of our endpoints run this way
When Was the Last Time Someone Checked Your IT Provider's Work?
You wouldn't let your accounting department go years without a financial audit. Your IT environment deserves the same scrutiny.
We recently took over for a company whose Director of IT had just left. Everyone thought things were running fine. What we found: systems that hadn't been updated in years, machines still running end-of-life operating systems, and a penetration testing report from 18 months earlier with zero recommendations implemented. Everything was exactly as broken as the day it was first reported.
The Director of IT knew more about technology than anyone else in the building. That's how it stayed hidden.
Regular IT audits verify that whoever manages your technology, whether it's an internal team or an outside provider like us, is actually doing what they say they're doing.
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Learn more →Frequently Asked Questions
What's the difference between fully managed and co-managed?
How fast do you respond?
What happens during the transition from our current provider?
How long before things are fully up and running?
Do you lock us into long contracts?
Can we see what you're doing in our environment?
Tired of Explaining the Same Problem Twice?
Tell us what's not working. We'll tell you what we'd do differently.