INKY: Enhanced Email Security Protection
Your Guide to Understanding and Using INKY
Advanced email security that protects you from phishing, business email compromise, and evolving threats—while keeping legitimate emails flowing.
Good News for Mobile Users: INKY banners work seamlessly on mobile devices, and email previews are no longer blocked by warnings—you can see your email content immediately.
Understanding INKY's Warning Banners
INKY adds visual warning banners to emails when threats or informational flags are detected. Banners appear on both internal and external emails and include tags indicating whether the email came from inside or outside your organization.
Yellow Banner: Caution
When it appears: Email has suspicious indicators OR is bulk/promotional content (graymail)
For suspicious indicators:
- Read the specific warning explanation
- Verify sender through a separate channel if unexpected
- Avoid clicking links or downloading attachments until verified
- Report if you believe it's phishing
- Proceed cautiously only if you're confident it's legitimate
Red Banner: Danger
When it appears: Email is highly dangerous or definitively malicious
What it means: This email is dangerous. Do not interact with it.
What to do:
- DO NOT click any links
- DO NOT download attachments
- DO NOT reply
- Report to your thinkIT Consultant immediately
- Delete (or IT will quarantine)
IMPORTANT: Red banner emails automatically go to your Junk folder.
Frequency: Less than 1% of emails
How to Report Suspicious Emails
Never feel embarrassed about reporting a suspicious email—even if it turns out to be legitimate. We'd rather investigate 100 false alarms than miss one real threat.
Option 1: Select either the "Spam" or "Phish" link on the banner
Click the hyperlink text directly in the warning banner. INKY will analyze the report and our team will be notified.
Option 2: Click "Report this Email" on the gray banner
Did a suspicious email slip through? If you receive an email that seems suspicious without any banner, click the "Report This Email" hyperlink to notify our team.
Frequently Asked Questions
Can't Mark an Email as Safe?
Email: service@think-team.com
Include: The sender's email address, subject line, and why you believe it's legitimate
Missing Expected Emails?
- Check your Spam/Junk folder first
- Submit a ticket to service@think-team.com with sender's email, subject line, and approximate time
Have More Questions About INKY?
Your dedicated Consultant is preparing your customized implementation plan and will reach out personally to schedule your initial meeting. In the meantime, if you have questions about INKY or your upcoming transition: