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INKY: Enhanced Email Security Protection

Your Guide to Understanding and Using INKY

Warning banners

Understanding INKY's Warning Banners

INKY adds visual warning banners to emails when threats or informational flags are detected. Banners appear on both internal and external emails and include tags indicating whether the email came from inside or outside your organization.

01 / Caution

Yellow Banner: Caution

INKY yellow caution banner example
When it appears Suspicious or graymail

Email has suspicious indicators OR is bulk/promotional content (graymail).

For suspicious indicators:

  1. Read the specific warning explanation.
  2. Verify sender through a separate channel if unexpected.
  3. Avoid clicking links or downloading attachments until verified.
  4. Report if you believe it's phishing.
  5. Proceed cautiously only if you're confident it's legitimate.
02 / Danger

Red Banner: Danger

INKY red danger banner example
When it appears Highly dangerous or malicious

This email is dangerous. Do not interact with it.

What to do:

  1. DO NOT click any links.
  2. DO NOT download attachments.
  3. DO NOT reply.
  4. Report to your thinkIT Consultant immediately.
  5. Delete (or IT will quarantine).

Frequency: less than 1% of emails

Report flow

How to Report Suspicious Emails

01

Option 1: Select either the "Spam" or "Phish" link on the banner

Click the hyperlink text directly in the warning banner. INKY will analyze the report and our team will be notified.

INKY gray banner showing Spam and Phish reporting links
02

Option 2: Click "Report this Email" on the gray banner

INKY gray banner showing Report this Email link
Walkthrough
FAQ

Frequently Asked Questions

Q·01 Can't Mark an Email as Safe?
If you believe a red-banner email is legitimate but can't mark it as safe, red banner emails are blocked from manual override for your protection. Submit a support ticket:

Email: service@think-team.com
Include: The sender's email address, subject line, and why you believe it's legitimate
Q·02 Missing Expected Emails?
If you're expecting an email that doesn't arrive:
  1. Check your Spam/Junk folder first
  2. Submit a ticket to service@think-team.com with sender's email, subject line, and approximate time
Support

Have More Questions About INKY?

Your dedicated Consultant is preparing your customized implementation plan and will reach out personally to schedule your initial meeting. In the meantime, if you have questions about INKY or your upcoming transition:

Email thinkIT Support
Or call 352-789-6043 (Option 2).